RETURNS, REFUNDS OR EXCHANGES
If an item is not suitable and you want to return it, please make sure that you return it with all the original packaging. All items must also be clean and unused. Customers wishing to exchange merchandise must contact Modern Moroccan within 7 days of receiving the parcel for an authorization number. The customer is responsible for all shipping charges. Shipping and handling charges are non-refundable.
If you have received an incorrect order or faulty item we will arrange for the collection and will cover the shipping charges.
If the item arrives damaged we will require the following information to assess where in the delivery process the damage may have occurred:
- photograph of the outer box (including whether it has a Fragile sticker or not)
- photograph of the inside of the box, including the inner packaging; and
- photograph of the damaged item
We will then arrange collection of the product from you at no charge. Once we have inspected the product or photographs and validated your return (if needed), we will, replace the product (if available). If it is no longer available we will issue a refund using the same method of payment you originally used for the purchase
All of our products are handmade and as such may differ ever so slightly from each other.
The pictures of the products on the website may also vary slightly in colour or look to the actual item. Modern Moroccan will not grant refunds or returns if the customer feels the product does not look exactly like that in the picture.
All items discounted or on sale are a final sale and cannot be returned, no exchanges or refunds are possible. Items purchased using a coupon code are eligible for returns or exchanges, however the value of the item will stay at the discounted amount.